Listen.

One of the hardest skill to master in a relationship is the art of listening. We all want to add our two cents worth and can't wait to bust into the conversation to do so. Sometimes however we just need to listen and not offer any advice or insight to the situation. Sometimes people just need to vent out frustrations and the person they want to do this with is you. It is hard as the person that just listens to not want to help out, but this only makes matters worse. The person venting just needs to get their feelings out in the open and when they do the release comes. Usually if they have a point that is not a valid one they will see the errors of their way as they vent. They might come across as yelling at you but they are not, they just want to pretend they are letting the person or situation that upset them have it. The yelling or raising of their voice is just a natural defense and another means of letting the stress out. The best thing you can do is hold all comments to the end, after they have told or screamed the whole situation and then run down scenarios with them as you try to find solutions or comfort.